- First point of contact for all national and international customer inquiries
- Training and onboarding of private customers in the use of our products
- Supporting customers in carrying out battery tests
- Working with the AVILOO testing platform
- Actively contributing to the design and optimization of efficient customer support processes
- Customer support and collaboration on international projects
- Contributing ideas and playing a key role in the company’s success
- A high level of creative freedom in a company that aims to multiply its revenue over the coming years
- A workplace with a true start-up mentality, flat hierarchies, and fast decision-making
- Use of state-of-the-art tools and artificial intelligence to drive continuous optimization
Customer Support Specialist
Wiener Neudorf
Full-time
Permanent employee
Your mission
Your profile
- Interest in electric vehicles
- Enjoyment of communicating with customers
- Commercial or technical secondary education (A-levels); basic technical understanding is an advantage
- Very good written and spoken English (a second foreign language is a plus)
- A calm, professional, and friendly manner
- Enjoy working in a team with a wide range of tasks
- Confident communication skills and a solution-oriented mindset
- Curiosity and interest in new topics
- Enthusiasm for using AI – you leverage technology to work faster, more accurately, and more efficiently
- An independent, precise, and pragmatic working style
- A preference for working together with colleagues in an office rather than alone at home
Why us?
- An exciting role in B2B and B2C customer support
- The opportunity to become part of a top-performing team
- A front-line role in direct customer support
- A secure position at a fast-growing Austrian global market leader
- A friendly, family-like working atmosphere
- A key role in the global expansion of a successful Austrian company
- Direct influence on the company’s ongoing development
- A reliable work-life balance – personally guaranteed by the CEO
- A performance- and team-oriented work environment where success is celebrated together
About us
AVILOO is the world's leading EV battery data expert and has developed the world's first independent Stateof-Health test for electric vehicle batteries.
Since its founding in 2018, we have grown into the global market leader in independent EV batterydiagnostics. With locations in Europe, Asia, Australia, and the USA, our clients include renowned testingorganizations, leasing companies, vehicle dealers, and automobile clubs.
You are the bridge between AVILOO’s products and its markets. Youtranslate complex technical capabilities into compelling propositions, equip the sales team with the materialsthey need to win, and ensure every product launch lands with clarity and impact – across existing marketsand the new geographies we are entering.
If you want to advance your career with us, then this is Your chance!
If turning complex technical products into crisp, compelling stories that win deals and open markets is yourcraft, then this is Your chance!
If building GTM playbooks from scratch – for new products, new segments, and new geographies – is exactlythe challenge that energizes you, then this is Your chance!
If you have a genuine talent for positioning that makes sales teams feel equipped and confident to win, then this is Your chance!
If you want to play a central role in taking AVILOO from European market leader to global standard for EVbattery trust, then this is Your chance!
Our ambition: Global technology leader in battery diagnostics.
We are not a company of buzzwords or fads. We stand for performance, pragmatism and common sense —with a dash of humour and genuine team energy. What counts here is what you can do and how you contribute.
“We take care of our people. While performance is important to us, we also ensure a good work–life balance.As a father of five, I know that parents in particular need flexibility. I guarantee that flexibility to you!” — Dr.Marcus Berger, CEO
Sounds like you?
Want to be right in the middle of it?
Then send us your application documents. We will get back to you reliably!
We look forward to getting to know you!
AVILOO GmbH
IZ NÖ Süd, Straße 16, Objekt 69,
2355 Wiener Neudorf
Tel: +43 676/ 7725495,
www.aviloo.com/en/jobs-company
Since its founding in 2018, we have grown into the global market leader in independent EV batterydiagnostics. With locations in Europe, Asia, Australia, and the USA, our clients include renowned testingorganizations, leasing companies, vehicle dealers, and automobile clubs.
You are the bridge between AVILOO’s products and its markets. Youtranslate complex technical capabilities into compelling propositions, equip the sales team with the materialsthey need to win, and ensure every product launch lands with clarity and impact – across existing marketsand the new geographies we are entering.
If you want to advance your career with us, then this is Your chance!
If turning complex technical products into crisp, compelling stories that win deals and open markets is yourcraft, then this is Your chance!
If building GTM playbooks from scratch – for new products, new segments, and new geographies – is exactlythe challenge that energizes you, then this is Your chance!
If you have a genuine talent for positioning that makes sales teams feel equipped and confident to win, then this is Your chance!
If you want to play a central role in taking AVILOO from European market leader to global standard for EVbattery trust, then this is Your chance!
Our ambition: Global technology leader in battery diagnostics.
We are not a company of buzzwords or fads. We stand for performance, pragmatism and common sense —with a dash of humour and genuine team energy. What counts here is what you can do and how you contribute.
“We take care of our people. While performance is important to us, we also ensure a good work–life balance.As a father of five, I know that parents in particular need flexibility. I guarantee that flexibility to you!” — Dr.Marcus Berger, CEO
Sounds like you?
Want to be right in the middle of it?
Then send us your application documents. We will get back to you reliably!
We look forward to getting to know you!
AVILOO GmbH
IZ NÖ Süd, Straße 16, Objekt 69,
2355 Wiener Neudorf
Tel: +43 676/ 7725495,
www.aviloo.com/en/jobs-company